Create a Reliable Call Center with UniCall
One of the first professional outsourcing call centers in Uzbekistan
Employees
Years of Operation
Branches
International Projects
About Us
The founders of UniCall have extensive experience in the field since 2010.
We offer our services both remotely and turnkey, helping companies implement call centers. The broad capabilities of our call center are ensured by a unique approach to technical equipment and high-quality staff training. Our many years of experience in servicing foreign companies allow us to maintain the highest standards of quality and performance!
Real Project Experience in CIS Countries
We provide professional operators
Transparent Reporting, Project Accountability
We complete all assigned tasks on time.
Full Range of Services 24/7
We always approach our work responsibly.
Outsourcing Services
- Information and Inquiry Line:
- Consultation on Products/Services
- Sales (Cross-Selling), Increasing Average Purchase Size (Upselling)
- Loyalty Program Support
- Service Consultations
- Technical Support
- Handling Complaints and Claims
- Handling Requests from Government Bodies
- Customer Satisfaction Surveys (NPS, CSI)
- Telephone Surveys "Mystery Shopper"
- Marketing Research (Surveys) Using CATI and CAWI Technologies
- Cold Calls from Customer Databases
- Updating Customer Databases, Including "Waking Up Dormant Clients"
- Informing Clients About Promotions and New Products
- Helpdesk Support for Internal Users
- Recruitment Services - Mass Calling of Candidates in Response to Job Postings
- Data Digitization from Paper Sources
- Quality Control of Internal Client Employees (Call Listening with Evaluation Using a Unique Checklist)
- Remote Secretary - Reception Line Support
- Integration with Customer Software
- Personal Online Customer Account with the Ability to Generate Any Type of Reports, Track Project Metrics in Real-Time, and Listen to Audio
- Development of Voice Interactive Menu (IVR)
- Robots
- Chatbots
- Online Forms on the Website
- Ticketing Systems
- Speech Analytics
- Workforce Management (WFM) Planning and Forecasting System
For Partners
Steps to Start Working With Us
Client Needs Analysis
We thoroughly analyze your business needs and goals to offer the best solutions for your call center.
Custom Solution Development
We create a unique solution that fully aligns with your business's specifics and helps effectively achieve your goals.
System Setup and Integration
We integrate the developed solution with your existing systems and configure all necessary parameters for seamless operation.
System Launch and Testing
We conduct the launch and thorough testing of the system to ensure its reliability and effectiveness before full-scale operation.
Ongoing Support and Project Quality Improvement
We provide ongoing technical support and regularly work on improving service quality to achieve the best results.
News
Frequently Asked Questions
What services are included in call center outsourcing?
Call center outsourcing may include handling inbound calls, processing outbound calls, managing emails and messages, customer support, technical support, telemarketing, and conducting surveys.
How do you ensure the quality of customer service?
We ensure the quality of customer service through careful selection and training of staff, regular quality checks, use of modern technologies and software, and ongoing monitoring and analysis of employee performance.
What are the benefits of call center outsourcing?
Call center outsourcing helps reduce infrastructure and personnel costs, improve customer service efficiency, provide round-the-clock support, focus on core business processes, and enhance service quality through the expertise and professionalism of call center specialists.
Do you provide a full call center from zero?
Yes, if a company needs its own call center, we are always happy to help.
Our Team
Akhmedova Maria
Operations Director
Kan Kamila
Deputy Director of Operations
Fakhretdinova Snezhanna
HR Director
Solonina Alina
HR SpecialistCertificates
Our Branches
Map with our branches in Uzbekistan